Thursday, August 19, 2010

A Word on Strategies

Much to the boss’s chagrin, it has been a solid month since the last Emogen blog post. But who can blame us/me? We’ve had quite the summer at e-town… newer-, bigger- and funner-than-ever projects, new employees and partners, office remodeling and people shuffling, computer crashing complete with lots of prayer and begging for file recovery, the possibility of some pretty interesting things on the horizon… all topped off with the discovery of yet another pregnancy for yours truly.

(inhale... exhale...)

All the usual sayings apply: good things come in threes, success breeds success, when it rains it pours, blah blah blah.

It’s in nutty times like these that our short- and long-term strategies have really been a blessing. Because our course is already semi-mapped out, we can breathe a little easier as the torrential rain hits the windshield.

Without a solid game plan we’d likely veer off course and wonder as the rain cleared how we made it to BFE. Instead, a plan sort of acts like Bear Grylls’s machete, providing a little area to step which has been cleared of some of the unknowns the jungle has to offer.

So, how to begin the task of crafting a strategy for your business? Google it and you’ll find a bazillion examples and plans and tools to help you out… no two exactly alike.

Lots of business planners and consultants will also tell you that you must write out your business plan. I used to be of that camp until my dad (a business professor specializing in entrepreneurship) changed my mind. His opinion is that there’s obvious value in writing out a plan because it forces a business owner to think through every detail, but that lots of people get stuck in the details and don’t stay limber enough to adapt. That and the only people on earth who really care about a business plan’s existence are lenders.

Needless to say, at Emogen we don’t have a written out, hard copy of our plan; but we do have thoroughly discussed, well-chewed short and long term plans outlining where we want to be and how we intend to get there. And as changes, trends or opportunities arise, we add that into the discussion—which, it seems, is never-ending—and re-strategize along the way.

In all honesty, though, there does exist one tangible piece to our plan… a rather large excel spreadsheet of our historical sales and revenue figures complete with quarterly, semi-annual and annual averages that help me keep track of trends. The model also has a 60-month projected cash flow with flags for points at which adding staff or equipment is plausible. And all that rolls up into a year over year dashboard so that we can easily glimpse how our present trending might play out over the next 5 years. My justification for this monstrosity is that it helps us see where we’ve been (numerically speaking) so that we can use that information to shape where we’re going.

One final thought on strategies before we close: when you’re picturing your business’s future, don’t put yourself in a box. There’s a great Harvard Business Review article called Marketing Myopia circa 1960 that I encourage all business owners to read. My favorite tidbit from it involves the railroad industry failing to define itself as being in the business of transportation. Instead, it myopically said “we’re in the business of railroads” and as the broader world of transportation developed and changed, the railroad was left in the dust.

So, today’s recap:
1. A long term plan for your business is a must; but
2. Plan without being freakish about it; still
3. There are bound to be details that really matter and therefore should be tracked; and, finally,
4. Don’t be narrow-minded about what your business can become further on down the road.

~Sarah, Emogen marketer

Friday, July 23, 2010

Order Up

It seems that we’ve kicked around the concept of being an “order taker” a good bit at Emogen these past few weeks as we work to achieve balance between giving customers exactly what they ask for and giving them what they really need… which are sometimes very different things.

It takes me back to a time when some friends and Brian & I splurged and got reservations at Superior’s Steakhouse in Shreveport. I forget the name of my steak now--some fancy cut coated with cracked pepper--but when I asked for it medium well, the waiter politely refused and explained that would effectively ruin the steak. He recommended medium and basically wouldn’t allow me anything beyond that.

In that moment, my waiter was no longer an order taker but rather a culinary consultant (which probably had a lot to do with his being the waiter at a high end steakhouse and not Applebee’s). It was risky, though, for him to potentially offend a first time customer. But would I have enjoyed my steak as much if it was dried out or the crust was burnt? Of course not, and—as I’m sure the waiter knew—I would have probably blamed the restaurant without realizing it was my own poor choice in meat temperature that was to blame.

The point is that instead of accepting my request, the waiter recommended a change that ultimately made my experience at his restaurant much, much better.

At Emogen we often have clients who come to us seeking something basic, like a print ad design. What they’ve requested is a solution—a very specific solution—but what we really need to know is the problem they are trying to solve.

Clients are sometimes a little puzzled when we start asking questions about the health of their business. It may seem that we’re being nosey, but we know that most businesses decide to advertise because business is slow. Instead of jumping on the solution they are providing, we want to understand the root of their problem in order to know how to best fix it.

Is advertising the wrong solution? Maybe not, but in some cases it is. In some instances a total paradigm shift may be called for. Instead of advertising the same old green widgets to the same old green widget buying crowd, maybe it’s time to develop something new to respond to the rising demand for, say, purple widgets.

Being an “order taker” is definitely easier. You don’t have to think through the problem. You don’t have to spend lots of time asking “why?” And, what’s most appealing, if things don’t work out you get to pass the blame onto the customer’s shoulders. In the end they’ll pay you, because they have to; but they may also never return for more.

Being a consultant is certainly harder. You have to take time to correctly identify the problem and then work through all the available solutions, but when you do that (and do it well) you are essentially guaranteed to provide your client with the results they truly want. In the end, you’ll still get paid, but you will also assuredly gain repeat business and great referrals.

~Sarah, Emogen marketer

Friday, July 9, 2010

We Don’t Need No Stinking Branding

Lunch today was at the delicious yet powerfully aromatic Hot Rod Bar-B-Que which, in addition to a racing decor, broadcasts various car races on several TVs in the dining area.

For a moment our mealtime discussion touched on fascination at racing teams’ ability to sell every square inch of their cars, uniforms and equipment to sponsors. Over our loaded baked potatoes we marveled at the idea of someone racing a car with zero sponsorships. Imagine it: a solid black car with naught but a number on the hood. It’d stand out like a redneck on Rodeo Drive.

But this isn’t the first time we’ve daydreamed about anti-branding. When Brian had Bayou Bat Company, he toyed with the idea of developing a product called the “Stealth Bat”… no stain, no encircling ring, no logo on the barrel… nothing but a piece of wood. The concept didn’t come to fruition, but if it had it’d have been awesome.

The closest company we can think of that comes to an anti-brand is Halliburton. Their logo is strictly font and is the only mark ever displayed on their uniforms and equipment. I haven’t ever seen a Halliburton business card, but I suspect it’s just as sleek. Really, the only thing that would make their brand less brand-y would be dropping red for black.

The cool thing about the Halliburton brand is that it says, to me at least, “We aren’t here to sell you anything. We’re here to work.” ... oozes power and confidence to me.

And that’s our dream project: a company or product that is so bad a$$ that it don’t need no stinking branding (to borrow from Mel Brooks).

~Sarah, Emogen marketer

Wednesday, June 23, 2010

What’s in a Name?

Emogen recently had the great honor of helping a client name her new business venture. While that activity is right up the alley of what we do here at Emogen, it’s more common for a client to come to us for branding consultation after the naming decision has been made.

Naming a business is a very, very intimate thing. Those of you familiar with Emogen may recall that we associate logo design with the birthing process, so naturally we associate the naming process with, well, the baby conception process. Intimate, indeed.

What makes naming so personal is that it is a lifelong decision. A visual identity can be tweaked and altered over the years, if not entirely revamped; but a name is much more permanent. In today’s blog we’d like to share eight tips on coming up with a name capable of going the distance.

1. Develop your elevator pitch. Before tackling a name, make sure you have a good grasp on what your business will offer. Consider developing an elevator pitch—how you would describe your business if you had to say it all in one elevator ride.

2. Consider existing vs. abstract words. Existing words are useful because they can quickly communicate what your business does, but they can also carry baggage… sometimes negative. “The Twilight Club” might sound like a really awesome name for an after hours/BYOB club, but it could potentially alienate those repulsed by the Twilight book/movie mania.

Another option is to use abstract (made up) words, which allow you to mold the words’ meaning. Xerox, for example, was adapted from a word relatively unknown to the public, so the company was at liberty to give it as much meaning and personality as it wanted. A tool for developing the meaning of an abstract word is to clarify it with a tag line, slogan or descriptor. Emogen’s descriptor, for example, is Marketing Group and we use the slogan “we’re in the business of getting your business more business” to help show the breadth of services that can fall under the term “marketing.”

3. Don’t box yourself in. Keep your name flexible enough to accommodate future growth. Naming a diner “First Street Hamburgers” could put a limit on both geographic and product expansion. It might be a little confusing to customers when you open a subsequent location on Second Street or add pasta to your menu. Although you can’t foresee where you’re business will be in 5 to 10 years, you can think about your growth strategy. If you’re philosophically against ever opening a second location or having anything but hamburgers on the menu, then you’re probably ok with the name. On the other hand, if you’d welcome opportunities to expand, then allow yourself a little room to grow.

4. Look at competitions’ names – and then make yours stand out. Does everyone in your industry basically have same name? Take auto body services, for example. I’ll bet just about every auto body shop in your town is named according to the following formula: [enter name]’s Body Shop. Not that the collision repair industry is much on the creative end of the spectrum, but a little differentiation and effort on the part of one body shop could go a long way toward signaling customers that it is different… which makes way for the opportunity to communicate that different = better.

5. Make it easy to say and remember. Your Icelandic heritage may be very important to you, but naming a store in the Deep South "Sigurðardóttir’s Clothiers" would be a mistake. It’s not linguistically or culturally relevant, which makes it both hard to say and even harder to remember.

6. Make it look and sound appealing. Pretend to answer a call saying your proposed business name, “Hello, this is so-and-so with XYZ.” Did it sound ok? Did it feel natural? A name great on paper can prove to be harsh or odd sounding when spoken. Now try writing it every possible way you can think: all caps, all lowercase letters, different fonts, etc. Some words can look funny or downright ugly when written out. Here at Emogen we’ve fought a hard battle with “landowner.” Sure it looks ok, until it’s put in all caps (LANDOWNER) and one person calls out lan-downer… and then it’s all downhill from there.

7. Check in with the government. If you’re in Louisiana, visit the Secretary of State’s website and do a database search within the corporations division. A quick search here will confirm that your proposed name isn’t currently in use. Another place to check is the US Patent and Trademark Office, especially if you have dreams of expanding beyond your city. In addition to verifying name availability, you can also confirm your slogan isn’t already being used elsewhere.

8. Perform a URL search. If you think you might one day want to appear on the world wide web, check now to see if a URL relevant to your proposed name is available. You can easily perform a domain search on a domain registry site, like godaddy.com. Lagniappe tip: if your dream URL is available, go on and purchase it even it you’re not yet ready to develop a site.

Alright, so there are our eight tips for naming a new business. And while this list may not be all inclusive, these steps should get you well on your way down the path to the perfect name for your business endeavor.

~Sarah, Emogen marketer

Wednesday, June 9, 2010

Pricing Creativity

Mike, a friend in the creative business recently wrote, “Remember, you get what you pay for. If production is thrown in for ‘free’ as a package deal with your media buy it really has no value. Not to mention the end result can and probably will damage your brand.”

Amen, brother! All too often agencies present themselves as creators of advertising when they’re really just great media buyers. I’ll agree that effective placement is critical, but what’s being placed is just as crucial. But maybe those agencies can’t be blamed for approaching sales and billing like they do; maybe they’ve retreated to throwing in concept and development for free because it’s easier to get clients to pay for something tangible, like placement, as opposed to the intangible… creativity.

It’s true we can’t speak for other service businesses, but in our opinion creative work—that is concept development, copy writing, design and production—is the hardest field in which to get paid fair value for your work.

For one thing, people assume creative work shouldn’t take all that long. Sometimes that’s true. Sometimes the perfect idea descends like a prophetic vision and appears on the page before you can blink. Other times, and more commonly so, the right idea takes lots of coercing and soothing to come out from the shadows.

Maybe it’s easier to understand as described in the advertising documentary Art & Copy, “The frightening and most difficult thing about being what somebody calls a creative person is that you have absolutely no idea where any of your thoughts come from really, and especially you don’t have any idea about where they’re going to come from tomorrow.”

Beyond that, we find people don’t want to pay for the value of creativity. More often than not, creativity is approached as a cost or an expense. The correct stance, though, is to view it as an investment. Instead of asking how much an advertisement or commercial will cost, the correct question is “How much will I profit from this?”

Obviously, no guarantees can really be offered, but the goal of our work is that it do something. If we only wanted to make pretty pictures for a living we’d be artists. Instead, we’re advertisers… artists with an agenda to raise awareness, to draw attention, to sell something.

The most difficult creative project to price is a very special one at that: the Logo.

At Emogen, we akin logo creation with childbirth… some are born peacefully and joyfully while others are welcomed only after long and painful laboring. The labor pains of that process include discussion about the business’s personality, the purpose of the logo, the audience, the intended use, the desired emotional response and on and on. And, depending on the project, that process is sometimes easy, sometimes difficult.

Ultimately a logo will be the “face” of the company, if you will. Though in spite of this level of significance, we find that logos are one of the most—if not the most—underrated purchases that a business will make. Amazingly, instead of asking about the creative process or beginning philosophical discussions about the emotion that should be generated by a logo, more often than not the first question asked is how much will it cost?

There are three approaches to answering that question. Some design firms will charge a flat fee (the same rate regardless of the project or client), others will charge by the hour, and others still will charge based on the value.

Emogen utilizes the third method, which is often frustrating to inexperienced clients. They want us to say $99.95, but instead we say it’ll be between X and Z, where X and Z vary depending on the circumstance.

Gasp, you say? Why does the price of a logo vary? So much is taken into consideration that there is no value meal price to be had. We consider how much the client is bringing to the table in terms of preconceived ideas and preferences. We consider how many decision makers will be in on the process. We consider who the client is, how large they are, and the frequency with which the logo will be used. We also consider the fair market value of logos.

According to the latest edition of the Graphic Artists Guild's Handbook for Pricing and Ethical Guidelines, logos nationwide are priced anywhere from $3,000 to $50,000. That window is broken down based on client size as follows: Small Client (which would apply to most businesses in our market), $3k-$5k; Medium Client, $10k-$25k; and Large Client, $25k to $50k.

Rarely are we afforded an opportunity to charge within these windows. Maybe that’s because logos are so common that they have the appearance of being a commodity. Maybe it’s because business owners fail to fully grasp the importance of their logo. Maybe it’s because business owners don’t have an appropriate frame of reference. Maybe it’s simply because of the great availability of freelance designers who don’t understand the magnitude and importance of the project.

Whatever the specific reason, pricing logos—or creativity in general—is an almost ridiculous feat. It is, hands down, the most difficult part of our business. But we suck it up and deal with it, one, because at the end of the day we are here to get paid; and, two, because we want, no, need the work as a creative outlet. Much like electricity, it has to be grounded… it has to have somewhere to go.

-Sarah Warren, Emogen marketer
w/ Jake Dugard, Emogen designer

Thursday, June 3, 2010

Bombs Away for MedCamps Money Bomb

Today we break from our usual blogging content to share a totally cool organization with you...

MedCamps of Louisiana is a series of one-week camps held each summer free of charge for children in Louisiana facing the challenges of a variety of physical and mental disabilities. TODAY, the organization hopes to raise at least $25,000 for this summer’s camps through the fundraising event called MedCamps Money Bomb, An Explosion of Cash for Camp. Donations will be solicited through email chains, Facebook posts and other online links.

"We are very excited about the MedCamps Money Bomb!” said Executive Director Caleb Seney. “We think it will be a creative and fun way to spread our mission and increase the base of support for our special camps. We truly hope it will be an explosion of cash for camp.”

Seney continued, “Today we’re asking our 1,300 plus Facebook friends to donate $10 each and invite ten of their friend to do the same. That alone has the potential to raise over $140,000."

“Money bombs” first appeared in 2007 and have since become widely popular among political candidates for their ability to raise substantial levels of donations in a very short amount of time. The largest money bomb to date reportedly raised over $4 million in a single 24-hour period.

Donations to the MedCamps Money Bomb may be made online at www.medcamps.com/moneybomb.

Links to the donation site are also available on the homepages of the following area media outlets: The News Star, The Ouachita Citizen, Ruston Daily Leader, KNOE Radio Star 101.9, KJLO K-104, KJMG Majic97, KLIP LA 105, KMLB Talk 540, KRVV 100.1 The Beat, KZRZ Sunny 98.3, KXRR Rock 106, KMYY Real Country 92.3, KXKZ Z107.5, KNBB ESPN 97.7, KPCH True Oldies 99.3, KNOE TV8, KAQY ABC 11, KARD FOX 14 and KTVE NBC 10.

Although the goal of the drive is to raise the full amount online today, donations to MedCamps are always welcome any time during the year. Donations may be made year round online at www.medcamps.com and may also be mailed to MedCamps at 102 Thomas Road, Suite 615, West Monroe, LA 71291. Med-Camps is a 501(c)(3) organization and contributions may be considered tax deductible.

MedCamps participants face the challenges of physical and/or mental disabilities, such as spina bifida, cerebral palsy, asthma, sickle cell anemia, autism, epilepsy, juvenile arthritis, visual impairment, hearing impairment, speech impairment or other developmental disabilities. This summer MedCamps will host 300 kids from across Louisiana over the course of 9 camps, which kick off Sunday, June 6.

For more information about MedCamps or the Money Bomb campaign, visit www.medcamps.com or contact Caleb Seney at 318-329-8405 or info@medcamps.com.

Track the MedCamps Money Bomb on Facebook at www.facebook.com/medcamps.

Wednesday, June 2, 2010

But Then, A Story About the Decision to Blog or Not to Blog

A little while back we at Emogen committed ourselves to blogging daily about topics relevant to our line of work: marketing, advertising and graphic design. We did fairly well but then…

Isn’t it funny how there’s always a but then? I was doing great on my diet, but then I went on that cruise. My portfolio was really going strong, but then the bottom fell out of the economy. The Cubs were hanging in there, but then the curse kicked in.

There’s always something to distract us and get in the way of good intentions. There’s always a but then.

Emogen’s but then was an onslaught of business, which, although awesome for us, is not so good for our intentions of daily blogging. But does breaking that commitment really even matter?

No and yes.

NO
A deli showcases its meats in a glass counter. A car dealer has that large lot out front. Those kind of display options don’t exist for a service company, so we’ve adapted our blog to work with our portfolio to showcase our “goods.” The point being, of course, to promote our expertise in order to acquire new business, so the fact that we’ve taken on several new clients as of late takes some pressure off of those efforts.

YES
However, it’s imperative to press on with a marketing initiative—whether blogging or some other form of advertising or promotion—to maintain momentum.

Rarely do you get the results you want from one ad or one single sales activity. Customers usually have to encounter your brand and message several times and ways before they even really pay attention to it much less make a purchase decision. The corollary is that it takes ample effort and resources to build up a campaign to the point of realizing the desired outcome. For that reason, you can’t hang up the towel as soon as the first phone call comes in. If you’re looking for a regular inflow of new business, you have to provide a regular outflow of information to those prospects.

So what does this mean to the fate of the Emogen blog? In lieu of our diminished time, the decision has been made to forego short daily blogs and instead post a lengthier, meatier blog once a week… at least until the next but then makes itself known.

~Sarah, Emogen marketer
 

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